Your privacy is extremely important to us so we want you to know exactly what kind of information we collect about you and how we use it.
We've set out all the details below.
Please take the time to read and understand this policy. And bear in mind that by using our website or contacting us by telephone or by email, or providing information to us on our courses or by way of social media, you agree to its terms.
To help you, we've included some links to other websites. It's worth remembering though that other people, not us, control these websites. We're not responsible for them.
What information do we collect and when?
We only collect information that we know we will genuinely use. We may collect:
- All information you choose to submit to us. You can do that in a number of different ways:
- By filling in forms, for example when you sign at the start of a course, submitting information via the enquiries form from our website, or a competition.
- By sending us emails and text messages (SMS or MMS).
- By liking or disliking our posts on social media;
- By interacting with us on social media platforms such as Facebook or Twitter etc.
- By talking to us on our courses, at events, or over the telephone. For example, when enquiring about a purchase or making a complaint.
- By registering details, including your names, contact details, details of friends and relatives, your preferences and interests.
(Important: If you submit details to us of any other person (e.g. a friend) please make sure you have their permission first.)
- 'Sensitive' information on you. And by 'sensitive' we mean information such as your racial or ethnic origin, religious beliefs or other beliefs of a similar nature and your physical condition (e.g. if you're pregnant). We ask for a fair amount of this kind of detail in the forms you fill in, and you can choose whether or not you want to provide it. However, we may also acquire it through social media.
- Full details of the purchases you make. These include the time, date and location of purchase; the services you buy from us; any relevant site address; as well as relevant payment cards such as a credit or debit card, or cheque payment.
- Any card or other unique identification numbers we may issue to you from time to time, such as your Certificate or Skills card number.
- Information on what you view, click on and access by way of our marketing emails and text messages (SMS or MMS), and website.
- Your social media content where this is in the public domain, and any messages you send direct to us via social media. This information can include posts and comments, pictures and video footage on sites such as YouTube, Facebook and Twitter. You should always review the terms and conditions and privacy policies of the social media that you use to make sure you understand what kind of information relating to you may be out there in the public domain and how you can stop or limit it from happening.
- Information from banking, credit card and credit reference agencies about your financial status. We also verify any payment card you use when shopping with us to see if it's been reported stolen, to check that we'll be paid for any transaction, and to reduce the risk of fraud (see below).
A cookie is a piece of data sent from a website and
stored on the user’s computer by the user’s web browser while the user
a cookie is downloaded onto your computer/mobile device so that the
next time you visit that site, your device will remember useful
information such as items added in the shopping cart, visited pages or
logging in options.
Cookies are widely used in order to make websites work, or to work
more efficiently, and our site relies on cookies to optimise user
experience and for features and services to function properly.
Most web browsers allow some control to restrict or block cookies
through the browser settings, however if you disable cookies you may
find this affects your ability to use certain parts of our website or
services. For more information about cookies visit: https://www.aboutcookies.org
How do we use your information?
- We use the information we collect for the following reasons:
- To provide you with information about the most appropriate training services we can offer you (this includes assessments).
- To help you purchase services from us. For example, we may need to know your credit or debit card details so that we can take payment for the training services and provide you with a receipt.
- To help us run competitions and special offers and make sure you get all the benefits you're promised.
- To get feedback from you about our services, website and other services and activities. For example, occasionally we may invite you to review a service you've bought or used from us.
- To contact you from time to time regarding things you've told us you want to hear about; new training services, for example, or special offers, exciting competitions and sponsored events. If you stop shopping with us or using our services, we may try and encourage you back to us.
- To reply to any questions, suggestions, issues or complaints you have contacted us about.
- To respond to any social media posts or other public comments you might make, whether they are directly to us or about us, our services, websites, or other activities.
- To advertise products or services to you for example on your favourite social media sites (e.g. Facebook and Twitter), or by direct email. Please note that these may be in the form of a link to someone else's website.
- To make a contract with you. But also to enforce a contract if you don't honour it, including the collection of any debts that we may be owed by you.
- To gather statistics about how you and other people use our website and what you think of our advertisements, special offers, news, services and course information, competitions, sponsored events, social media and other content and services. We then analyse all this data to see if what we do is interesting to people and meets their needs, or if they should be improved, and if so, what changes would be most beneficial both for our customers and for us.
- To monitor how people use our website and to see if they are being abused or threatened, for example, by internet trolls posting inappropriate comments in review areas or by would-be hackers looking to undermine our security.
- To protect you and our business from any other potentially criminal behaviour, including identity theft and fraud.
Our aim, quite simply, is to interest and excite you as much as possible while providing great service and value to you in everything we do. By knowing more about you, we're able to focus on the things we think are most likely to appeal to you, especially when we send you special offers, news, information on our services and details of competitions and sponsored events.
For instance, we can provide you with money-off vouchers and rewards for the things you actually buy from us, and for the things we think you might be interested in buying from us in the future. We can also tailor special offers to the areas where you live or regularly travel to, so when there's a promotion near you that we think you may be interested in, we can let you know.
- To help us maintain administrative and statutory records about our business so we can better understand what we've sold, and how, when, where and at what price, and pay our taxes.
- To enable us (and our third-party service providers) to plan and manage our day-to-day business as effectively as possible, for example, to register your completed course results with the relevant awarding body.
- To help us conduct focused market research based on trends and common factors, so we can further improve the products and services we offer to all our customers.
- To assist us in the development of new products and services over a period of time. For example, we may need to gauge whether a new product is likely to appeal to a large proportion of our customer base. And if not, we'll want to know why.
By matching information that's common to the various sources of information we have about you, we're able to build a bigger, richer picture. So for example, you might enter a competition and provide your email address. You might then register for an online course with us using the same email address. Simply linking those two pieces of information together tells us a lot. And we can achieve the same effect by matching transaction details and technical information about the electronic devices you use. All of which helps us to understand you better and provide a more enjoyable experience for you.
Who do we share your information with?
We can't run our business or provide many of the services and benefits you receive from us without involving other people and organisations (i.e., awarding bodies and instructors or assessors). When we share your information, we want you to know that we only do so in accordance with our legal data protection and privacy obligations. Your information may be disclosed to:
- Awarding bodies, instructors and/or assessors, and/or hosting venues.
- Other people who help us provide our website and email services to you. They include information technology experts who design and host our website, and payment services companies that make it easy for you to use your credit or payment cards with us. Other examples include market research companies, marketing, advertising, design and PR organisations and general service companies such as printers, mailing houses and form-scanning service providers.
- Our insurers and insurance brokers who provide us with comprehensive cover against the risks of running a training business. (They may keep this information for the purpose of ongoing risk assessment and insurance broking and underwriting services.)
- Any new business partners we may have over time, for example, in the event of a joint venture, reorganisation, business merger or sale that affects us.
- Our professional advisors including our lawyers and technology consultants when they need it to give us their professional advice.
- The Police, local authorities, Her Majesty's Revenue and Customs (HMRC), the courts and any other government authority if they ask us to do so (but only if us doing so is lawful).
- Other people who make a 'subject access request', where we are allowed to do so by law. (See 'Managing Your Information' below for what we mean by a 'subject access request'.)
We may also share the information we collect where we are legally obliged to do so, e.g. to comply with a court order.
Social media, blogs, reviews, etc.
Any social media posts or comments you send to us (on the Morrisons Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook or Twitter) on which they're written and could be made public. Other people, not us, control these platforms. We're not responsible for this kind of sharing. So before you make any remarks or observations about anything, you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you'll understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you're unhappy about it. It's worth remembering too, that any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. You should take extra care to ensure that any comments you make on these services, and on social media in general are fit to be read by the public, and are not offensive, insulting or defamatory. At the end of the day, you are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
Security of your informationA lot of the information we receive reaches us electronically, originating from your device and then transmitted by your relevant telecoms network provider.
Where it's within our control, we put measures in place to ensure this 'in flight' data is as secure as it possibly can be.
And once it arrives, you can be sure we take the security of your information very seriously.
We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, offices and training sites.
Plus, we use secure means to communicate with you where appropriate, such as 'https' and other security and encryption protocols.
If you have any concerns about the security of your own personal computers and mobile devices, we suggest you read the advice of Get Safe Online, which can be accessed here
How Long Do We Keep Your Information ForTo make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need them for the purposes we acquired them in the first place (as set out above).
In most cases, this means we will keep your information for as long as the awarding bodies require us to do so. After that we will either delete it or anonymise it so that it cannot be linked back to you.
Managing our marketing communicationsWe provide ways for you to stop all email and text (SMS or MMS) communications you receive from us. Please see the 'unsubscribe' link and 'STOP' details we include in each email and text message respectively. You can also contact us at any time using the details below and let us know exactly what you would like us to change.
Managing your informationTo reduce the chances of an error or misunderstanding, we need to keep the information we gather about you accurate and up-to-date.
Whilst we work very hard to make sure mistakes don't happen, we need your help, too.
So if you submit an online registration with us, including details sent by email, please ensure that the information you provide (e.g. any contact information) is correct and that you review it and update it regularly.
If you have reason to believe any of the information we collect on you may be inaccurate, and you are unable to put it right yourself, please contact us (see below for how to do this).
You are perfectly within your rights to ask us whether we hold information about you and if so, for us to give you certain details about that information and/or the information itself. This right is commonly known as a 'subject access request'. Certain exemptions and conditions apply to this right, principally that it should be in writing and that you give us reasonable details about the information you want.
Depending on your country of residence or domicile, you may have additional or different rights to those set out above concerning the information we collect from you and your devices. We will, of course, honour all such legal rights if we are bound by them.
We reserve the right not to comply with any enquiries or requests we receive about the information we collect, where we may lawfully do so. For example, if we have reason to believe that a request is malicious, technically impossible, involves disproportionate effort or could be harmful to others.
If you have any worries or complaints about the way we use your information, please don't hesitate to get in touch with us. We'll do our very best to set your mind at rest or put things right. And if, for whatever reason, you feel we're not meeting the exceptionally high standards we expect of ourselves, you're within your rights to take your grievance to the UK Information Commissioner's Office (ICO). Please see the section 'Where to go if you want more information about your privacy rights' for further details.
Remember that with modern technology, you have more and more personal control over what information we and other organisations collect. Online advertising networks, social media platforms and search engines (Google etc.), provide tools to manage the data they collect about you, and how it is used and shared. We urge you to look out for these functions and tools and use them to manage your privacy in a way that suits you best.
When candidates are under the age of 16 years old, parental/guardian permission shall be obtained, confirming agreement to record, process and share data in accordance with our company policies.
Whenever we change this policy, rest assured we will make every effort to tell you. That way, you can check to see if you're still happy. And if, following any changes, you continue to use our website, contact us by telephone or otherwise provide information to us (through our stores or social media, for example) we will assume that you agree to those changes.
About UsOur full legal name is Hush Farms Ltd.
We're a private limited company incorporated in England and Wales. Our registered company number is07737109 and our registered address can be found in the 'contact us' section below.
We are the 'data controller' of the information you provide us with. This term is a legal phrase used to describe the person or entity that controls the way information is used and processed.
We are registered under the Data Protection Act 1998 with the Information Commissioner's Office in the UK. Our registration number is 00043378480
Where to Go if You Want More Information About Your Privacy Rights
The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public/
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.
Under the regulations set out by the GDPR, individuals have the following rights:
• the right to be informed;
• the right of access;
• the right to rectification
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.
Contact usYou're welcome to get in touch with us to discuss your information at any time.
Our contact details are here: Hush Farms Ltd., Combe View, Combe Raleigh, Honiton, Devon EX14 4UQ
T: 01404 549515
Thank you very much for taking the time to read this document.
Hush Farms Ltd.